Warranty and Returns
Returns Policy
Returns of your product will be accepted within 15 days from the date of delivery of the product.
In case of any product defects or damage, you can write to us at connect@tiivra.com or on WhatsApp at 9920884472 and share photos of the issues.
If you want to exchange the product, we will schedule a return, conduct a quality check and then ship you a new piece. This could take 1-2 weeks.
In case of returns, your refund will be processed after a thorough quality check at our end. This could take up to 5 business days.
If you got it as a freebie, you can’t return it.
For any more queries, you can contact us at connect@tiivra.com or on WhatsApp at 9920884472
Helmet Warranty Coverage and Details
Who’s Covered?
The warranty extends exclusively to the original purchaser of a Tiivra helmet and cannot be transferred.
What’s Covered?
Tiivra helmets are guaranteed to be free from defects in craftsmanship and materials for 1, 2, or 3 years, depending on the specific product. Should your Tiivra product exhibit any defects within this period, we will repair or replace it at no cost, provided you promptly report the issue and discontinue use of the item.
What’s Not Covered?
The warranty does not cover:
- Regular wear and tear.
- Damage from accidents, falls, or misuse.
- Paint fading or degradation due to environmental exposure.
- Indirect, incidental, or consequential damages.
Limitations and Exclusions
The warranty becomes void and Tiivra is not liable under the following conditions:
- Accidental damage.
- Scratches, abrasions, or paint issues from impacts.
- Damage due to improper use, lack of maintenance, or misuse of internal and external components.
- Modifications including painting, lacquering, or alterations to the helmet’s shell or interior lining.
- Damage from harmful chemicals or improper visor attachment.
- Issues arising from the use of incompatible accessories from other brands.
- Minor paint finish imperfections visible only up close (around 0.7 meters).
- Normal aging of internal fibers or foam and cosmetic wear on external parts.
- Loss of color intensity from prolonged exposure to weather.
How to Request a Warranty Replacement
To initiate a warranty claim, you must provide proof of purchase, such as an order number or receipt. Report any defects immediately and cease use of the product. If your Tiivra helmet is found defective within the warranty period, we will repair or replace it at no charge.