Frequently Asked Questions
AlterEgo 2.0 Helmets
What makes Tiivra helmets unique?
At 1350 gms, Tiivra helmets are both lightweight and high performance, since they are made of composite fiber. Typically the shell and EPS add to the weight of a helmet. Plastic helmets have a thicker, heavier shell and a low density EPS (less than 40 kg/m³) - offering minimum protection. What adds to our weight is a high-density EPS. Higher the density, greater the shock absorption
Why gold?
Riders are invisible on the road. Most helmets have black base coats which are invisible at night. White gets washed out in the day. We have specially developed SUNBLAZE (yellow-gold) base coat with Nippon Paints for high visibility day and night. Our reflective gold STARBLAZE spoilers increase visibility at night.
Why choose composite fiber?
Plastic caves in at the point of impact, leading to serious head injuries. Composite fiber dissipates impact across the shell saving the brain and its container. Composites have becom the 'gold' standard for performance at the highest level- be it F1, MotoGP, space tech or missiles. Apart from being able to withstand higher impact, composite fiber is also lighter than plastic, making it the obvious choice for pros and for Tiivra.
What certifications do the helmets have?
All Tiivra helmets have ISI and DOT certifications. We missed the boat on ECE 22.05 as applications closed 3rd July 2022. However, we exceed ECE standards by 70% in impact testing. Check out the lab results here.
Can I use my comms system with your helmet?
The helmet has universal Bluetooth pockets that fit any comm system speakers
Do your products have warranty?
All helmets come with a 1 year warranty from date of delivery provided no modifications are made to the helmet. The warranty does not cover any plastic parts, paints or decals, or internal liners. However, these will be available for sale on the website. Read more about our warranty policy here.
Can I return or exchange the product?
We have a 15 days no questions asked return policy. If you want to exchange the helmet, you can get in touch at connect@tiivra.com or +918422844872
Can I get spares?
We will have these spares on sale: 1. Visor 2. Spoiler 3. Cheek pads 4. Headband
Arm Sleeves
How can I select a size for my arm sleeves?
The S/L size is a good fit for 11"-14" arm circumference. The XL/3XL size is a good fit for 14"-17" arm circumference. This product is unisex.
Are these sold as single sleeves?
All sleeves are sold in pairs - meaning you will get 2 sleeves.
Can I return or exchange the product?
We have an easy no-questions asked exchange and return policy within 15 days of delivery. However, we do not offer exchanges or returns on XL/3XL size sleeves which were bought during the 50% discount sale.
Are the sleeves waterproof?
Our arm sleeves are made of a fabric that has moisture-wicking capabilities - basically if you sweat it wicks the sweat away and helps you stay comfortable and cool during the ride.
What sets us apart?
Tiivra arm sleeves have been constructed with high-performance material: mesh for breathability and ventilation, 4-way stretch for an easy fit and moisture-wicking, quick-dry fabric. But it's our kick-ass designs and colours that make you stand out on and off the road.
Quick Dry Gloves
What makes Tiivra gloves unique?
Our gloves offer unprecedented breathability and lightness without compromising on impact protection. The kick-ass designs stand out on and off-the-road.
When and where can I wear dual sport gloves?
Our dual sport gloves equip you with the confidence to ride on the street and off-road. These gloves do particularly well in hot/warm climates due to the supreme ventilation. While these gloves are not waterproof, you can easily wear them in the rainy season as they are easy to clean.
When and where can I wear Street gloves?
Our street gloves equip you with the confidence to ride on the street and long highways rides. These gloves do particularly well in hot/warm climates due to the supreme ventilation. While these gloves are not waterproof, you can easily wear them in the rainy season as they are easy to clean as it is a quick dry material.
When and where can I wear Street skin gloves?
Our street gloves equip you with the confidence to ride on the street and long highways rides. These gloves do particularly well in hot/warm climates due to the supreme ventilation. While these gloves are not waterproof, you can easily wear them in the rainy season as they are easy to clean as it is a quick dry material.
Do your products have warranty?
All gloves come with a 6-month warranty from date of delivery provided no modifications are made. Read more about our warranty policy here.
Can I return or exchange the product?
We have a 15 days no questions asked return policy. If you want to exchange the gloves, you can get in touch at connect@tiivra.com or +918422844872
How should I take care of my Tiivra gloves?
Hand wash and not machine wash. You may soak your gloves in room temperature water to clean. Wipe the gloves with a damp cloth and neutral soap for the tough stains. Allow the gloves to dry slowly, they could be kept in front of a fan. Store your gloves in a dry and ventilated place away from direct sunlight. You could use silica gel sachets to store them.
Jerseys
Do the jerseys have armour?
No, our jerseys don't have armour but they can be worn as inners during rides.
What if I am not happy with the fit or design?
We have an easy 15 days no questions asked return and exchange policy. Read more about our returns policy here.
How do I pick my jersey size?
You can refer to our size chart for more info.
Are the jerseys waterproof?
The Tiivra jersey uses a fabric that has moisture-wicking capabilities - basically if you sweat it wicks the sweat away and helps you stay comfortable and cool during the ride. This means that they are not waterproof.
Are the jerseys UV protected?
Our collection of Tiivra jerseys (Shuriken, Track Spec, Heatseeker, and Dirt Spec) uses a fabric that has been treated with a UV protective coating.
Oversized T-Shirts
Does the t-shirt have armour?
No, our t-shirt doesn't have armour but it can be worn as inners during rides.
What if I am not happy with the fit or design?
We have an easy 15 days no questions asked return and exchange policy. Read more about our returns policy here.
How do I pick my size?
You can refer to our size chart for more info.
Compression Socks
What makes Tiivra endurance socks unique?
With medical-grade compression (20-30 mmhg), these socks improve circulation and reduce lactic acid build-up eliminating muscle soreness and cramps during your rides or any physical activity. Our kickass designs ensure you stand out on and off the road!
Are the socks waterproof?
No. These cotton socks are breathable and keep you cool but they are not waterproof.
How can I pick the right size?
Check out our size chart above. Size M is equivalent to UK Men's 6.5-9 and L is equivalent to UK Men's 9.5-12
Can I return or exchange the product?
We have a strict no-return policy for socks.
Balaclavas
How can I select a size for my Tiivra balaclava?
The Tiivra balaclava is a One-size fits all riding accessory. With its no scrunch tuck fit, it will fit perfectly for your short and long rides.
Can I return or exchange the product?
Balaclavas are like innerwear for the head so we do not offer returns on this product.
Is the balaclava waterproof?
The Tiivra balaclava uses a fabric that has moisture-wicking capabilities - basically if you sweat it wicks the sweat away and helps you stay comfortable and cool during the ride. This means that they are not waterproof.
What sets us apart?
Tiivra balaclavas have been constructed with high-performance material: mesh for breathability and ventilation, 4-way stretch for an easy fit and moisture-wicking, quick-dry fabric. But it's our kick-ass designs and colours that make you stand out on and off the road.