At Tiivra, we ensure that every helmet is crafted to precision. However, in the unlikely event of a manufacturing defect, we have you covered. All Tiivra helmets carry a warranty of 1 year from the date of delivery.
Incase of such an event, we’d like to know about it. You can share your claim with us at email@example.com with your invoice number in the subject line.
We like to ride and explore . While doing so, the helmet obviously goes through a LOT of excitement but also some stress. Do remember - if your helmet undergoes a crash -WE STRONGLY RECOMMEND THAT YOU DO NOT USE IT ANYMORE. A crash can create fault lines that may later break on a second impact.
Any modification made to the helmet - including the use of stickers or paint to the helmet will render the warranty null and void. The warranty does not cover any plastic parts, paints or decals, or internal liners.
We know that you will ride and explore with this helmet and there will be some wear and tear. If there is no crash and the helmet needs to be refurbished, we will do our best to replace and / or repair parts as needed.
Please see the section below on how such an evaluation can be made by us.
Repairs and Damages.
We love our helmets and we are sure you do too. We would be happy to assist you incase there is any damage to the helmet that isn’t covered by the warranty. The cost of this will however have to be borne by you. Please write to us at firstname.lastname@example.org with the invoice number in the subject line. Do add any images or videos of the part that needs to be repaired for our reference. If it’s a repairable damage, we’ll do our very best to fix it.